Why do we verify your age?

Chateaucigars.store does not sell to anyone under the age of 21. Using a non-affiliated third-party company, AgeChecker.net, we can verify that you are who you say you are and confirm that you are of legal age to purchase tobacco products.

What is AgeChecker.Net?

AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. Age verification is required by many federal and state laws. Our job is to provide websites with legally accepted records showing that their sales have been age verified. We do so in a way that is as unobtrusive to you, the customer, as possible.

What information is required?

For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID – the same one you would present in a retail store to buy the same product. Please note that our software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually.

How is my information secured?

The information you provide is used solely to verify your age. We never share or sell data to third-parties. Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified. In some instances you will be prompted for consent to store your Photo ID if the website is required to meet compliance requirements. For more information, see our privacy policy.

How long does it take to be verified?

AgeChecker.net can verify about 90% of U.S. customers instantly using just their name, address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue.

How do I upload my photo ID?

To make it as easy as possible, there are three options for sending a photo ID:

• Take a picture using your webcam directly from our popup.
• Upload an image saved on any device.
• Enter your mobile phone number and a text will be sent with a link to complete the process on your phone.

What kinds of photo IDs do you accept?

If you are prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver’s license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and we will manually verify your order. Since we delete ID submissions automatically, two separate submissions cannot be verified.

Can I cover sensitive information on my photo ID?

No. In order to ensure the validity of the information on a Photo ID we need to make sure that the ID is